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The Tuulisähkö Agreement electricity is produced 100% with wind power.
The Puusähkö Agreement electricity is 100% renewable bioenergy.
The Vesisähkö Agreement electricity is produced 100% with hydropower.
The Aurinkosähkö Agreement electricity is produced 100% with solar power.
Tuulisähkö, Puusähkö, Vesisähkö, and Aurinkosähkö Agreements are fixed-term and valid for the period specified in the contract confirmation. After the fixed term expires, the Agreement may be continued with a new fixed-term agreement or with another product chosen by the Customer. If the Customer does not make changes to the electricity contract by the end of the contract term, the Agreement will automatically continue as an indefinite agreement in accordance with the applicable base price list.
The continuous agreements (Vesisähkö, Puusähkö and Tuulisähkö jatkuva) as well as Vihreä perussähkö are valid indefinitely. Lumme Energia may change the pricing by notifying the Customer at least 30 days before the change takes effect. The Customer may terminate the Agreement with two (2) weeks’ notice.
General Terms of the Agreement
The Agreement concerns the electricity (energy) component. In addition to these Agreement Terms, the Agreement is subject to the General Terms of Electricity Sales (SME 2024) in force at any given time and to the applicable service price lists, available for download at www.lumme-energia.fi/ehdot-palveluhinnastot.
You shall notify Lumme Energia of any changes in your contact details, billing address, or Consumption Site details through the OmaLumme service or by contacting customer service. Any changes in VAT or other fiscal charges during the contract period will be taken into account in the prices accordingly.
Before the Agreement enters into force, Lumme Energia checks the Customer’s credit information in the credit register of Suomen Asiakastieto. Lumme Energia has the right to refuse to conclude the Agreement due to a credit default entry or another reason. Any objections to the contract confirmation must be made within three weeks of the confirmation being sent.
Lumme Energia will automatically notify the local distribution system operator of the sales contract, in which case the network service contract for the Consumption Site will also be transferred to the Customer. In case of any possible faults or interruptions in electricity distribution, contact your local distribution system operator.
Contract confirmations, price and term change notifications, and other possible messages from Lumme Energia will be sent primarily by email, or, if necessary, by text message. At the Customer’s request, the method of communication may be changed free of charge to regular mail through the OmaLumme service or by contacting Lumme Energia’s customer service. Lumme Energia will notify of price changes at least 30 days (14 days for business customers) before they take effect.
The Customer has the right to terminate a fixed-term sales contract with two (2) weeks’ notice if the Consumption Site changes, for example due to a move. At the seller’s request, the Customer must provide proof of the move. In the case of indefinite contracts, the notice period is two (2) weeks.
If a fixed-term sales contract is terminated early for reasons attributable to the Customer other than those specified in Sections 10.2.1–10.2.5 of SME 2024, Lumme Energia has the right to charge the Customer a termination fee. The termination fee is calculated based on the direct financial losses incurred by Lumme Energia due to the early termination. The amount of the termination fee equals the difference between the Customer’s contract energy price and the energy sales price of a corresponding contract valid at the time of termination, multiplied by the forecasted electricity consumption of the Consumption Site for the remainder of the contract period. Lumme Energia will charge the Customer any possible negative calculated value.
If the Customer does not make changes to the sales contract by the end of the fixed contract term, the Agreement will automatically continue as an indefinite agreement in accordance with the base price list applicable at the time.
Billing is based on actual consumption in remotely-read metering points and on annual consumption estimates provided by the network company in other points. For sites with hourly metering, no estimated bills will be sent; billing is always based on verified metering data. Equalized billing is not possible.
In hourly-metered sites, the sales-product time division follows the national two-time tariff structure:
- Night electricity: day energy Mon–Sun 07:00–22:00, night energy Mon–Sun 22:00–07:00.
- Seasonal electricity: winter weekday energy 1 Nov – 31 Mar, Mon–Sat 07:00–22:00; all other times are off-peak.
For Consumer Customers Only
A consumer has the right to withdraw from this Agreement within 14 days of conclusion. The Agreement may be cancelled by phone, email, or by using the withdrawal form (available electronically at www.lumme-energia.fi/sopimuksen-peruutus). If the Customer cancels by using the withdrawal form, it must be sent before the expiry of the withdrawal period.
Contracts concluded by means other than distance communication are not subject to the right of withdrawal (the Finnish Consumer Protection Act, kuluttajansuojalaki, Chapter 6, Sections 13, 14, and 15). If the Customer has requested the electricity supply to begin before the expiry of the withdrawal period and has used electricity during the period between the start of the Agreement and the withdrawal notification, the Customer shall pay for the electricity used at the confirmed price.
Complaints regarding the Agreement should be made to customer service immediately, to support the smooth resolution of any issues. If the matter cannot be resolved through negotiation, the Customer may contact the Consumer Advisory Service of the Finnish Competition and Consumer Authority (Kilpailu- ja kuluttajavirasto) (www.kuluttajaneuvonta.fi). If the dispute remains unresolved, the Customer may refer it to the Consumer Disputes Board (kuluttajariitalautakunta, www.kuluttajariita.fi) (Consumer Protection Act, Chapter 2, Section 8b).
For Business Customers Only
Business contracts are not subject to the right of withdrawal.
Order of Precedence
If there are discrepancies between the Finnish and English versions of these terms and conditions, the Finnish version shall prevail.