Contact information

Customer service

Sales

Electricity – Private customers and small businesses

tel. 0800 90110
(24/7 service)

Calling from abroad
tel. +3581021041
(Mon-Fri 8am-4pm)

asiakaspalvelu@lumme-energia.fi

Electricity - Corporate customers

(businesses with consumption of more than 150,000 kWh/year)

tel. 010 207 4830
(Mon-Fri 8am-4pm)
yritysmyynti@lumme-energia.fi

Information about calls

Calls to numbers beginning with 0800 are free of charge.

Calls to numbers beginning with 010 (10) from mobile phones and landlines cost 8.35 cents/call + 16.69 cents/min, incl. VAT.

We record some calls in order to verify the service transaction and develop the quality of our customer service.

Payment information service

Do you have questions about the content of an invoice? If so, contact our customer service at +358 8 009 0110 (24/7 service).

If you need assistance with paying an invoice or want to agree a payment plan, please contact Ropo Capital’s customer service.

By phone: 09 2315 0462, Mon-Fri 8am-8pm and Sat 10am-3pm

By email: energia@ropocapital.fi

Electricity – Private customers and small businesses

tel. 0800 90110
(24/7 service)
sahkonmyynti@lumme-energia.fi

Electricity - Corporate customers

(businesses with consumption of more than 150,000 kWh/year)

tel. 010 207 4830
(Mon-Fri 8am-4pm)
yritysmyynti@lumme-energia.fi

Mikkeli

Prikaatinkatu 3 A, 50100 Mikkeli

Due to the national coronavirus situation, the Mikkeli customer service point is closed.

We can also serve businesses with consumption of more than 150 000 kWh/year at a separately agreed time in Ohjelmakaari Jyväskylä and Magnum Pirkkala.
For booking a time contact us Mon-Fri 8am-6pm tel. 010 207 4830 or by email: yritysmyynti@lumme-energia.fi

Jyväskylä

Ohjelmakaari 10
40500 Jyväskylä

Tampere

Autokeskuksentie 16
33920 Pirkkala

Our invoicing information

Please send invoices in electronic format where possible.

The operator ID of our operator (Basware) is BAWCFI22. Each invoice must include the full address and serial number (business ID). If the address does not include the serial number, the invoice cannot be processed and will be returned to the sender by post.

For additional information on sending e-invoices, contact tuki@azets.com.

Lumme Energia Oy
Business ID: 2839885-8
E-invoice address: 003728398858
Paper invoices: 2839885-8, P.O. Box 8, 80020 Kollektor Scan

If you want to write invoices by e-mail, show the address:
invoices-2839885-8@kollektorinvoice.com