Contact information

Customer service

Sales

Electricity – Private customers and small businesses

asiakaspalvelu@lumme-energia.fi

tel. 029 1800 056
(24/7 service)

Electricity - Corporate customers

(businesses with consumption of more than 200 000 kWh/year)

tel. 010 207 4830
(Mon-Fri 8am-4pm)
yritysmyynti@lumme-energia.fi

Information about calls

Calls to numbers beginning with 029 cost the local network or mobile phone fee (inf/mcf).

Calls to numbers beginning with 010 from mobile phones and landlines cost 8.35 cents/call + 16.69 cents/min, incl. VAT.

We record some calls in order to verify the service transaction and develop the quality of our customer service.

Payment information service

Do you have questions about the content of an invoice? If so, contact our customer service at +358 29 1800 056 (24/7 service).

If you need assistance with paying an invoice or want to agree a payment plan, please contact Ropo Capital’s customer service.

By phone: 09 2315 0462, Mon-Fri 8am-8pm and Sat 10am-3pm

By email: energia@ropocapital.fi

Electricity – Private customers and small businesses

asiakaspalvelu@lumme-energia.fi

tel. 029 1800 056
(24/7 service)

Electricity - Corporate customers

(businesses with consumption of more than 150,000 kWh/year)

tel. 010 207 4830
(Mon-Fri 8am-4pm)
yritysmyynti@lumme-energia.fi

We can serve businesses with consumption of more than 500 000 kWh/year at a separately agreed time in Helsinki, Jyväskylä, Kajaani, Mikkeli and Tampere.
For booking a time contact us Mon-Fri 8am-6pm tel. 010 207 4830 or by email: yritysmyynti@lumme-energia.fi

Jyväskylä

Laukaantie 4 (Grafila)
40320 Jyväskylä

Helsinki

Tallberginkatu 2
00180 Helsinki

Kajaani

Viestitie 2
87700 Kajaani

Mikkeli

Prikaatinkatu 3 A
50100 Mikkeli

Tampere

Autokeskuksentie 16
33920 Pirkkala

Our invoicing information

Please send invoices in electronic format where possible.

The operator ID of our operator (Basware) is BAWCFI22. Each invoice must include the full address and serial number (business ID). If the address does not include the serial number, the invoice cannot be processed and will be returned to the sender by post.

For additional information on sending e-invoices, contact tuki@azets.com.

Lumme Energia Oy
Business ID: 2038931-6
E-invoice address: 003720389316
Paper invoices: 2038931-6, P.O. Box 8, 80020 Kollektor Scan

If you want to write invoices by e-mail, show the address:
invoices-2038931-6@kollektorinvoice.com