Contact information

Electricity – Private customers and small businesses

tel. 0800 90110
(24/7 service)

Calling from abroad
tel. +3581021041
(Mon-Fri 8am-4pm)

By e-mail: asiakaspalvelu@lumme-energia.fi

 

Electricity - Corporate customers

(businesses with consumption of more than 150,000 kWh/year)

tel. 010 210 4600
(Mon-Fri 8am-4pm)

By e-mail: yritysmyynti@lumme-energia.fi

Information about calls

Calls to numbers beginning with 0800 are free of charge.

Calls to numbers beginning with 010 (10) from mobile phones and landlines cost 8.35 cents/call + 16.69 cents/min, incl. VAT.

We record some calls in order to verify the service transaction and develop the quality of our customer service.

Payment information service

Do you have questions about the content of an invoice? If so, contact our customer service at  0800 90110 (24/7 service).

If you need assistance with paying an invoice or want to agree a payment plan, please contact Ropo Capital’s customer service.

By phone: 09 2315 0462, Mon-Fri 8am-8pm and Sat 10am-3pm

By e-mail: energia@ropocapital.fi

Electricity – Private customers and small businesses

tel. 0800 90110
(24/7 service)

By e-mail: sahkonmyynti@lumme-energia.fi

Electricity - Corporate customers

(businesses with consumption of more than 150,000 kWh/year)

tel. 010 210 4600
(Mon-Fri 8am-4pm)

By e-mail: yritysmyynti@lumme-energia.fi

 

Mikkeli service point

Mikkeli

Prikaatinkatu 3 A, 50100 Mikkeli

Opening hours:
Mon-Fri 8am-4pm

Due to the national coronavirus situation, the Mikkeli customer service point is closed.


Other premises

 

Our subsidiary Solarigo's offices are located in Jyväskylä and Tampere, so we can also serve Lumme Energia's corporate customers at a separately agreed time in Grafila, Jyväskylä and in Magnum, Pirkkala.

Contact us Mon-Fri 8am-6pm tel. 010 210 4600 or by email: yritysmyynti@lumme-energia.fi

Jyväskylä

Laukaantie 4
40320 Jyväskylä

 

Tampere

Autokeskuksentie 16
33960 Pirkkala

Our invoicing information

Please send invoices in electronic format where possible.

The operator ID of our operator (Basware) is BAWCFI22. Each invoice must include the full address and serial number (business ID). If the address does not include the serial number, the invoice cannot be processed and will be returned to the sender by post.

For additional information on sending e-invoices, contact tuki@azets.com.

Lumme Energia Oy
Business ID: 2839885-8
E-invoice address: 003728398858
Paper invoices: 2839885-8, P.O. Box 8, 80020 Kollektor Scan

If you want to write invoices by e-mail, show the address:
invoices-2839885-8@kollektorinvoice.com

Contact information for collaboration partners and service providers

mika_ahola

Mika Ahola

Business Area Director, consumer sales

Tel. 010 207 4844

mika.ahola@lumme-energia.fi

Janne-Laine-web

Janne Laine

Business Area Director, corporate sales

Tel. 040 838 0679

janne.laine@lumme-energia.fi

Johanna-Viskari

Johanna Viskari

Director, Customer Experience

Tel. 010 207 4849

johanna.viskari@lumme-energia.fi

Sales and power purchases

Juha-Parviainen

Juha Parviainen

Key Account and Development Manager

Tel. 010 207 4852

juha.parviainen@lumme-energia.fi

antti_tammi

Antti Tammi

Manager, Risk Management

Tel. 010 207 4836

antti.tammi@lumme-energia.fi

Solar power solutions

joonas_kinnunen

Joonas Kinnunen

Business Manager, New Business

Tel. 010 207 4811

joonas.kinnunen@lumme-energia.fi

Marketing

Johanna-Viskari

Johanna Viskari

Director, Customer Experience

Tel. 010 207 4849

johanna.viskari@lumme-energia.fi

sari_parkkinen

Sari Parkkinen

Marketing Planner (B2B)

Tel. 010 207 4827

sari.parkkinen@lumme-energia.fi